Privacy Policy

Introduction

At Meridix, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information about you when you use our services or interact with our website.

We operate in accordance with Singapore's Personal Data Protection Act (PDPA) and maintain appropriate technical and organizational measures to safeguard your information.

For questions about this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Data You Provide

We collect information you voluntarily provide when contacting us or using our services:

• Name and contact information (email address, phone number)
• Company name and business details
• Information you include in messages or inquiries
• Service preferences and project requirements

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• Browser type and version
• IP address and general location information
• Pages visited and time spent on our site
• Referring website and navigation patterns

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site usage. For detailed information about our cookie practices, please review our Cookie Policy.

How We Use Your Information

We process your personal data for the following purposes:

• Service Delivery: To provide the AI integration services you request and communicate with you about projects
• Communication: To respond to your inquiries, send requested information, and provide customer support
• Business Operations: To maintain records, process payments, and manage our client relationships
• Website Improvement: To understand how visitors use our site and improve functionality
• Legal Compliance: To meet regulatory requirements and protect our legal interests
• Marketing: To send relevant updates about our services, with your consent where required

Legal Basis for Processing

We process your personal data based on:

• Consent: You have given clear consent for us to process your data for specific purposes
• Contract: Processing is necessary to fulfill our service agreement with you
• Legitimate Interests: Processing serves our legitimate business interests while respecting your rights
• Legal Obligation: Processing is required to comply with applicable laws

Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Trusted third parties who assist with our operations (hosting, analytics, payment processing)
• Professional Advisors: Legal, financial, or business consultants when necessary
• Legal Requirements: Authorities when required by law or to protect rights and safety

All third parties are required to maintain appropriate data protection standards and use your information only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response procedures for potential breaches

While we take security seriously, no system is completely secure. We cannot absolutely guarantee the security of information transmitted to us.

Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy:

• Client Records: Maintained for the duration of our relationship plus seven years for legal and tax purposes
• Inquiry Information: Retained for two years unless you become a client
• Website Analytics: Aggregated data retained indefinitely; individual data deleted after 26 months
• Marketing Data: Retained until you withdraw consent or we determine it's no longer relevant

Your Rights

Under Singapore's PDPA, you have the following rights regarding your personal data:

• Access: Request copies of your personal data we hold
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your data in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent where processing is based on consent
• Complaint: Lodge a complaint with the Personal Data Protection Commission Singapore

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

International Data Transfers

While we primarily operate in Singapore, some service providers may process data outside Singapore. When this occurs, we ensure appropriate safeguards are in place through contractual clauses and verification of adequate protection standards.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this privacy policy or our data practices: