Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions govern your use of services provided by Meridix and your access to our website. By engaging our services or using our website, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our services or website. We reserve the right to modify these terms at any time, with changes becoming effective upon posting to our website.

These terms constitute a legally binding agreement between you (the "Client" or "you") and Meridix (the "Company," "we," or "us").

2. Definitions

For purposes of these terms:

• "Services" refers to all AI integration consulting, assessment, implementation, and partnership services we provide
• "Agreement" means these Terms and Conditions together with any service-specific terms or proposals
• "Deliverables" refers to reports, implementations, documentation, or other work products we provide
• "Confidential Information" includes all non-public information exchanged between parties
• "Intellectual Property" encompasses all copyrights, trademarks, patents, and proprietary information

3. Service Description

Meridix provides AI integration services to organizations in Singapore and internationally. Our services include:

• Orientation assessments evaluating AI readiness and opportunities
• Directed implementation of AI solutions and integration
• Navigation partnership providing ongoing AI strategy support
• Related consulting, training, and technical services

Specific service details, scope, deliverables, and timelines will be outlined in individual proposals or service agreements.

4. Eligibility and Account

To engage our services, you must:

• Be at least 18 years of age
• Have the legal authority to bind your organization to these terms
• Provide accurate and complete information about your organization
• Maintain the confidentiality of any account credentials

You are responsible for all activities conducted through your account or using your credentials.

5. Client Responsibilities

As a client, you agree to:

• Provide timely access to necessary information, systems, and personnel
• Respond promptly to requests for feedback or approvals
• Ensure the accuracy of information you provide
• Comply with all applicable laws and regulations
• Use our services and deliverables lawfully and ethically
• Maintain appropriate security for systems we integrate with
• Notify us promptly of any concerns or issues

6. Payment Terms

Payment obligations:

• Fees: Service fees are specified in proposals and invoices. All amounts are in Singapore Dollars (SGD) unless otherwise stated.
• Payment Terms: Invoices are due within 30 days of the invoice date unless alternative terms are agreed in writing.
• Late Payment: Overdue amounts may incur interest at 1.5% per month or the maximum rate permitted by law.
• Expenses: Reasonable expenses incurred on your behalf may be invoiced separately with supporting documentation.
• Taxes: Fees exclude applicable taxes, which you are responsible for paying.

We reserve the right to suspend services for non-payment after appropriate notice.

7. Intellectual Property Rights

Our Intellectual Property

We retain all rights to our methodologies, tools, templates, and proprietary approaches. The Meridix name, logo, and branding remain our property.

Client Materials

You retain ownership of materials, data, and information you provide to us.

Deliverables

Upon full payment, you receive a license to use deliverables created specifically for you under the engagement. This license is non-exclusive, non-transferable, and limited to your internal business purposes.

Restrictions

You may not resell, redistribute, or use deliverables for purposes outside your organization without written permission.

8. Confidentiality

Both parties agree to maintain the confidentiality of information marked as confidential or that reasonably should be considered confidential. This obligation survives termination of our relationship.

Exceptions include information that:

• Is publicly available through no fault of the receiving party
• Was already known to the receiving party
• Is independently developed without use of confidential information
• Must be disclosed pursuant to legal requirements

We may reference your organization as a client in general terms but will not disclose specifics without permission.

9. Warranties and Disclaimers

Our Warranties

We warrant that:

• Services will be performed with reasonable skill and care
• We have the right to provide the services
• Services will comply with applicable laws

Disclaimers

Except as expressly stated:

• Services are provided "as is" without warranties of any kind
• We do not guarantee specific results or outcomes
• AI technology involves inherent uncertainties; we cannot warrant error-free operation
• Implementation success depends on factors outside our control

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims shall not exceed the fees paid by you in the six months preceding the claim
• We are not liable for indirect, consequential, incidental, special, or punitive damages
• We are not liable for losses resulting from your use or inability to use deliverables
• We are not liable for third-party actions or omissions

This limitation applies regardless of the legal theory and even if we were advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless Meridix, its officers, employees, and contractors from claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these terms, misuse of our services, or violation of applicable laws.

12. Term and Termination

Project-Based Services: Engagements continue until completion of deliverables or earlier termination by either party.

Ongoing Services: Either party may terminate with 30 days written notice.

Immediate Termination: Either party may terminate immediately for material breach that remains uncured after 14 days written notice.

Upon termination, you remain obligated to pay for services rendered through the termination date. Confidentiality obligations and intellectual property rights survive termination.

13. Dispute Resolution

Governing Law: These terms are governed by the laws of Singapore.

Jurisdiction: Disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

Before initiating formal proceedings, parties agree to attempt good-faith resolution through direct discussion.

14. General Provisions

Entire Agreement: These terms, together with any service-specific agreements, constitute the entire agreement between parties.

Amendments: We may modify these terms by posting updated versions. Continued use after changes constitutes acceptance.

Severability: If any provision is found unenforceable, remaining provisions continue in effect.

Waiver: Failure to enforce any provision does not constitute a waiver of that provision.

Assignment: You may not assign these terms without our written consent. We may assign to affiliates or successors.

Force Majeure: Neither party is liable for delays caused by circumstances beyond reasonable control.

15. Contact Information

For questions about these terms: